This Online Purchase Information governs purchases made through the website. Please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.
After an order has been placed, your items will be sent out within 1-3 business days (Mon-Fri). On some select items that indicate 5-7 days delivery, it will arrive on that time frame, respectively (applicable for US only). For most of the items, it would usually take around 10-15 business days to arrive, and for other countries, it usually takes around 10-20 business days.
Due to the popularity of certain items in our collection, shipping times may take longer than the estimates and up to 30 business days. If your order hasn't arrived within 45 business days of the date of original purchase, contact our support team for a full refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This means you may receive part of your order before the rest of it, and this is completely normal.
Delivery and mail theft are continually on the rise, especially during the holidays and with each shipment, we provide a tracking number either through FedEx, UPS or USPS. If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility, and ship another order for free, nor do we provide a refund.
Sadly we are not responsible for any lost, or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it's held at your local, or main post office branch for you to pick up.
We encourage all of our customers to utilize a secure post office box, drop box, or have it held at a local FedEx or UPS station to avoid this concern. Additionally, if the products delivered are perishable and perish during this delay, StuffXD.com does not accept responsibility nor provide a refund.
Further, we cannot ship to A.P.O., F.P.O., and D.P.O. boxes because our shipper only delivers to street addresses.
Furthermore, we have several warehouse locations in the US, and once our stocks get depleted, we have to ask our partner warehouses in China to ship items directly to our customers in the US thus sometimes we cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holidays, weather, customs, or other conditions. Delivery times may vary, especially during peak periods.
Finally, please double check to make sure your shipping address is correct. If an item is returned because of wrong address, you will be required to pay additional shipping charges.
We appreciate your patience if you haven't received items in 30 days. If you are concerned in any way, please feel free to contact us instead of leaving negative/neutral feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
Important: Customers are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping, or handling of your order. Customs, duties, and taxes vary widely from country to country so please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
How do I change my delivery address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.
Why didn't I get a tracking code?
You will receive an automated tracking number via email from USPS, UPS or FedEx after the order has been fulfilled and ready for shipment; there is no need to request a tracking number.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
Title to Products and Risk of Loss
The risk of loss and title for all products ordered on StuffXD.com passes to the customer when the order has been delivered to the shipping carrier. We are not responsible for risk of loss and title for a product ordered from or to be delivered by one of our authorized partners or a third party distributor. Customers are responsible for filing any claims with common carriers for damaged or lost shipments of products. We reserve the right to ship the ordered products in multiple boxes or shipments.
In the event you are unable to reach a satisfactory agreement with the common carrier for lost or damaged products, please notify us at support@StuffXD.com and we would be happy to discuss how we can help you resolve your issues with the common carrier.
December Shipping Due Dates
Please note: Due to the enormous volume of orders & packages sent during the holiday season, any items ordered after December 3 will not arrive before Christmas as average shipping time is 7-14 business days for delivery (US) & 15+ business days to other countries.
During the Chinese Spring Festival (January 24 to February 15, 2020), we might expect shipping times of 20+ business days.
Updated: January 01, 2020